Privacy Policy

Effective Date: April 15, 2026

This website is operated by Torch Coffee USA LLC ("Torch Coffee," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you visit torchcoffee.com.

Information We Collect

Analytics Data

We use Matomo, a privacy-focused analytics platform, to understand how visitors use our website. Our Matomo installation operates in cookieless mode, meaning:

  • No tracking cookies are placed on your device
  • No personal identifiers are stored in your browser
  • We respect your browser's Do Not Track setting

Analytics data collected includes pages visited, approximate geographic location (country/region level), browser type, device type, and referring website. This data is aggregated and cannot be used to identify you personally.

Contact and Registration Forms

When you voluntarily submit a form on our website (such as a contact form or course registration form), we collect the information you provide, which may include:

  • Name
  • Email address
  • Phone number
  • Message content
  • Course or location preferences

Form submissions are processed through Web3Forms and forwarded to our team via email. We use this information solely to respond to your inquiry or process your registration.

Cookies

This website does not use cookies. We use browser session storage only to remember if you have dismissed the announcement banner during your current browsing session. This data is automatically cleared when you close your browser and is never transmitted to our servers.

Third-Party Services

Our website relies on the following third-party services to operate:

  • Cloudflare — website hosting and content delivery
  • Cloudinary — image hosting and optimization
  • Matomo Cloud — privacy-focused website analytics (cookieless)
  • Web3Forms — form submission processing

Each of these services has its own privacy policy governing how they handle data. We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes.

Data Retention

Form submission data is retained only as long as necessary to respond to your inquiry or fulfill your registration. Analytics data is retained in aggregate form and does not contain personally identifiable information.

Your Rights

You may contact us at any time to:

  • Request information about what personal data we hold about you
  • Request deletion of your personal data
  • Ask questions about this privacy policy

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy, please contact us at info@torchcoffee.com.